Privacy Policy

Effective Date: 19/08/2025

 

At HalaHerbs, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or mobile applications. 

 

1. Information We Collect 

We may collect the following types of personal information: 

  • Contact Information: Name, email address, phone number, shipping/billing address. 

  • Account Information: Email address, password, and login details. 

  • Order Information: Purchase history, products viewed, and transaction details. 

  • Payment Information: We do not store credit or debit card details. All payments are processed securely by trusted third-party providers such as Stripe, PayPal, or other authorized gateways. 

  • User Content: Reviews, ratings, comments, and feedback. 

  • Communication Records: Emails, inquiries, or messages exchanged with our support team. 

2. How We Use Your Information 

We use your personal information for the following purposes: 

  • To process and deliver your orders. 

  • To manage and maintain your account. 

  • To send order confirmations, updates, and customer support communications. 

  • To personalize your shopping experience and improve our website. 

  • To send you promotions, offers, or product updates (if you opt-in). 

  • To comply with applicable laws and prevent fraud. 

3. Sharing Your Information 

We never sell your personal information. However, we may share it with trusted service providers for: 

  • Secure payment processing. 

  • Shipping and order fulfillment. 

  • Customer support services. 

  • Marketing and advertising (if opted-in). 

  • Data analytics to improve our services. 

4. Security of Your Information 

We use physical, electronic, and administrative safeguards to protect your data. However, no method of transmission over the internet is 100% secure. 

5. Retention of Your Data 

We keep your information only as long as necessary for order fulfillment, legal obligations, and legitimate business purposes. 

6. Your Rights 

You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at contact@halaherbs.com. 

7. Third-Party Links 

Our site may contain links to third-party websites. We are not responsible for their privacy practices. 

8. Contact Us 

For questions or requests regarding this Privacy Policy, contact us at: 
📧 Email: contact@halaherbs.com 
📞 Phone: +971 557468990 
🏢 Address: HalaHerbs, Dubai, UAE